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FAQ

  • Can I request a tax invoice or a cash receipt?

    We can always provide supporting documents such as tax invoices, transaction statements, cash receipts, etc. Please get in touch with your project manager.
  • Can I pay after the service is completed?​

    Because of the nature of our work, all services must be paid in advance. However, if you have topped up your Journal Lab membership points, you can pay by deducting the amount from your available balance.​
  • Can I edit the customer information in the documents?​

    If you need to modify the customer information in the supporting documents, such as name, institution name, contact information, and email, please reach out to your project manager in charge, and we will help you promptly.​